Privacy & Data Protection Policy
The following Policy applies at Extilum as of 01.08.2020. and replaces any previous version of this Policy.
1. Handling of personal data
The customer’s right to privacy is of great importance to Extilum. Extilum recognizes that when a customer chooses to provide Extilum with personal information and data, the customer places confidence in our ability to handle customer privacy in a responsible manner.
This Privacy & Data Protection Policy explains how information about you is collected, used and disclosed by Extilum when you use our website and other online products and services (collectively, the “Services”) or when you otherwise interact with us. It will also be the foundation you need to authorise when we start processing personal data on our systems.
We may amend this Policy from time to time. If we make changes, we will revise the date at the top of the notice and, depending on the specific amendments, we may provide you with additional notice. We encourage you to review the Privacy, Product & Data Protection Policy whenever you access our Services to stay informed about our information practices and the ways you can help protect your privacy.
1.1 Extilum acting as data controller and data processor
Extilum acts as data controller for you as our customer, and for any personal information you provide upon registering to and using our service. We have the responsibility as data controller for this information.
If you store personal information on our servers, Extilum will act as data processor for this information only in exceptional cases as we normally do not access the data stored on your websites or servers nor do we process them in any way.
Note that if you only use our services for processing of personal data for purely personal or household activities and you are a natural individual then the EU Privacy Regulation does not apply to you and you do not need a DPA.
We encourage you to keep your personal details updated.
The customer can help Extilum improve the effectiveness and quality of service by keeping Extilum notified of any changes to the customer’s name, address, phone number or email address. The customer can do this by updating the customer’s personal details when logged into the customer’s Extilum Client area.
2. Collection of personal data
2.1 Collection at purchase
When you make a purchase with Extilum, Extilum will collect the following information:
- Phone number
When you wish to register a certain top-level domains, we may require further identification like your Personal identification number to be able to register the domain on your behalf.
You can help Extilum keep your personal information accurate by logging in to the Extilum Client area. We advise you to do so every time your personal details change.
2.2 Other collection
When you access or use our Services, we may automatically collect information about you, including:
- Log Information: we log information about your use of our Services, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Services.
- Device information: we collect information about the device you use to access our Services, including information about the device’s software and hardware, Media Access Control (“MAC”) address and other unique device identifiers, device token, mobile network information and time zone.
- Usage information: we collect information relating to your use of our Services, including which applications you use.
- Consumption information: we collect information about your consumption habits relating to your use of our Services, including which purchases you make.
- Information collected by cookies and other tracking technologies: we use various technologies to collect information and this may include sending cookies to your device. Cookies are small data files stored on your device’s hard drive or in device memory that help us to improve our Services and your experience and see which areas and features of our Services are popular. Please refer to our “6. Cookies” section for further information.
- Information using web beacons (also known as “tracking pixels”). Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness.
- We also collect other information you provide directly to us, such as when you participate in a contest and promotion, request customer support, send us an email or otherwise interact with us. The types of information we may collect about you include your name, email address and any other information you choose to provide.
- We may also obtain information from other sources and combine that with information we collect through our Services. We may also collect information from app stores when you download or update one of our applications.
If you are ordering on behalf of a company/legal entity then this privacy notice applies when we collect personal data on you as a contact person.
3. Use of personal data
We may use information about you for various purposes, including to:
- Provide, maintain and improve our current Services;
- Develop new Services;
- Respond to your comments, questions and requests and provide customer service and support;
- Send you technical notices, updates, security alerts and support and administrative messages;
- Communicate with you about products, services, offers, promotions and events offered by Extilum and others, and provide news and information we think will be of interest to you;
- Improve our Services
- Personalize and tailor advertisements, content or features to you personally -so called profiling and behavioural marketing;
- Process and deliver contests and rewards;
- Monitor and analyse trends, usage and activities relating to our Services;
- Link or combine with information we get from others to help understand your needs and provide you with better service; and
- Carry out any other purpose for which the information was collected.
We may share information about you as follows or as otherwise described in this Privacy Notice:
- In response to a request for information if we believe disclosure is in accordance with any applicable legal requirement;
- If we believe your actions are inconsistent with the spirit or language of our terms or policies, or to protect the rights, property and safety of Extilum or others;
- To report abuse or clearly illegal activity
- In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company;
- We also may share aggregated information or otherwise anonymized information, which cannot reasonably be used to identify you.
- Our Services may offer social sharing features and other integrated tools (such as the Facebook “Like button”), which let you share actions you take on our Services with other media, and vice versa. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing relating to social sharing features, please visit the privacy policies of the entities that provide these features.
4. Recipients of your personal data
“Your personal data” are the data we collect about you upon purchase (as described in section 2.1) and other collection (as described in section 2.2.).
4.1 Disclosure to other Extilum entities
We disclose your personal data to recipients, which we collaborate with when we use your personal data as described in section 3. This includes (i) our support centers located in Croatia, (ii) our server parks located in Croatia and Sweden and (iii) system operations activities in Sweden and Croatia. These recipients process your data on some occasions. Our support centers process your data (customer data), when it is necessary to provide support to you and only after you have provided explicit consent. Our data centers are the place where we host the data you place on our your web sites.
4.2 Disclosure to Extilum’s collaborating partners
In case of sharing personal data with the company’s contract partner who is not covered by the sales contract, the buyer’s written permission / consent will be requested. Check our Terms of Service for rules and regulation when purchasing third party products and domains.
4.3 Disclosure to domain name authorities
As part of our obligations as a domain name registrar, Extilum is required to provide certain information to naming authorities around the world about customers who register domain names at Extilum. This information will vary according to the guidelines from the domain name authority. As a general rule, the data we provide includes your contact details (name and address), but may also include your email, telephone number and personal identification number. The relevant naming authority may make such information available for the public through open, accessible directories of domain name owners, so called WHOIS.
4.4 Disclosure of data to courts or authorities
Your data (customer data) is any information you have placed on your web space at Extilum, for example emails, internet pages, photos and database content. Extilum does not form any opinion or perform any legal review of your data (the customer data) on your web space account. We refer to our Terms of Service for further info on disclosure to courts and/or authorities.
5. Deletion of personal data
We will delete your personal data when we no longer needed to process them in relation to one or more of the purposes set out above.
Generally, we will store your personal data for as long as there is still an active subscription and when required to deliver the service and support. Otherwise we may store your personal data for up to 8 weeks, longer if legal requirements demand us to do so. All accounting related data is stored for as long as it is required according to the law of the country where company is registered.
However, the data may be processed and stored for a longer period in anonymized form in order for us to improve the service.
6.1 Cookies for statistics
Cookies make Extilum able to track information during the domain name registration and the package sign-up process. These cookies do not track personal information. Information Extilum may track includes:
- The customer’s Internet Protocol address
- Browser version or computer operating system used by the customer
- Number of links the customer click within the website
- State or country from which the customer accessed the site
- Date and time of the customer’s visit
- Name of the customer’s Internet service provider
- Web page the customer came from when visiting our website
- Pages the customer viewed on the site
We use statistics to improve the usability and the information in the statistics are anonymous and will not be linked to you as a user.
6.2 Cookies for advertising purposes
Extilum uses remarketing with Google Analytics to advertise online, and third-party vendors, including Google to show ads on sites across the Internet.
Extilum and third-party vendors, including Google, use first-party cookies (such as the GoogleAnalytics cookie) and third-party cookies (such as the DoubleClick cookie) together (1) to inform, optimize, and serve ads based on someone’s past visits to the website and (2) to report how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our websites.
Client area, webmail and web applications that prompt you as a user to log in with username and password, do not use third party cookies.
If you don’t want us to set cookies, please disable cookies in your browser. This will reduce the usability of the site significantly.
Extilum does not know (and have no interest in knowing) the identity behind the visitors on our websites.
We have implemented security measures to ensure that our internal procedures meet our high security policy standards. Accordingly, we strive to protect the quality and integrity of your personal data. This includes encryption of data and use of pseudonymization or anonymization whenever applicable.
It also includes physical and logical access control, backup, logs, encrypted communications and other measures to mitigate risks.
8. Customer data policy
8.1 Customer Data
By Customer data is meant any information the customer has placed on his/her web space at Extilum, for example emails, internet pages, photos and database content.
8.2 The Customer’s Data on the Account
Registration of a domain through Extilum makes the customer the owner of the domain. The customer maintains all rights to the content that the customer places on his/her Extilum web space. The templates and images placed at customer’s disposal by Extilum, remains property of Extilum. However, Extilum does not claim any rights to the content that the customer has placed on the account. The account holder is, on the other hand, legally responsible for the content placed on the account.
Extilum does not form any opinion or perform any legal review of the content on a customer’s web space account. However, in case of obvious illegal content for example child pornography, phishing attempts or the like, Extilum will act as a responsible company and inform the relevant authorities. In all other cases Extilum will take action if any relevant authority orders Extilum to do so.
8.3 The Customer’s Responsibility for the Account at Extilum
The customer should always log out of any account when finishing a session to ensure that others can not access the customer’s private personal information. The customer should take this precaution even if the customer is not using a device on a public network.
8.4 Data Security and data processing
Extilum recognizes the special responsibility that comes with the hosting of personal data on customer’s web space accounts. We want our customers to consider Extilum a trusted place for data storage. The Extilum data center is therefore designed to meet the highest standards of security. All customer data entered into our system is registered on our servers located in a specially secured data centers, locked under constant surveillance with access only to authorized employees of the Company.
8.5 Payment gateway
9. Your rights
You are at any time entitled to be informed of the personal data that we process about you, but with certain legislative exceptions. You also have the right to object to the collection and further processing of your personal data including profiling/automated decision making. Furthermore, you have the right to have your personal data rectified, erased or blocked. Moreover, you have the right to receive information about you that you have provided to us and the right to have this information transmitted to another data controller (dataportability).
If you wish to know more and/or exercise any of these rights, please contact us.
10. Withdrawal of consent
You may, at any time, withdraw any consent you have given and we will no longer process your personal data, unless we can continue the processing based on another purpose. If you wish to withdraw your consent, please contact us.
11. Amendment of data
If you want us to update, amend or delete the personal data that we process about you, if you wish to get access to the data, or if you have any questions concerning the above guidelines, you may contact us.
If you wish to appeal against the processing of your personal data, please contact us as indicated above. You may also contact the Croatian or Swedish Data Protection Agency:
Agencija za zaštitu osobnih podataka
Martićeva ulica 14
10 000 Zagreb
104 20 Stockholm